Marigolden Cancellation & Rescheduling Policy1. Payment & Refunds
• Payment: All sessions must be paid in full at the time of booking.
• How refunds are issued: Approved refunds go to the original payment method. We do not issue account credits. Payment processing fees are non-refundable.
• Completed services: Payments are non-refundable once a Service has been provided, except as stated in this Policy or required by law.
• Satisfaction: Our Services are wellness practices, and individual experiences vary. We do not promise any particular result. Payments are therefore not refundable because you are dissatisfied with the outcome of a Service you attended. If you have concerns about a Service, contact us within 7 days. We will review your concerns in good faith. We may offer a partial or full refund at our discretion.2. How to Cancel or Reschedule
Cancel any booking, or reschedule a one-on-one session, through your booking confirmation, by phone at (442) 222-8043, or by email at hellomarigolden(at)gmail(dot)com.One-on-One Sessions
- 48 hours’ notice or more: Cancel for a 100% refund, or reschedule at no charge.
- 24 to 48 hours’ notice: Cancel for a 75% refund, or reschedule at no charge.
- Less than 24 hours’ notice: Cancel for a 50% refund, or reschedule for a re-booking fee of up to 25%.
- No-show: 50% refund. Rescheduling is not available.• Late arrivals: If you arrive late, we will try to give you your full session if our schedule allows. If not, the session ends at its scheduled time and the full fee applies.Group Classes & Events
• No rescheduling: You cannot reschedule a group class or event booking. You may attend or cancel under the terms below.
• Cancellations: You may cancel at no charge with at least 4 hours' notice before the scheduled start time.
• Late cancellations and no-shows: If you cancel with less than 4 hours' notice, or do not attend, you forfeit the full fee.
• Late arrivals: For safety and to avoid disrupting other participants, we may not admit anyone who arrives more than 15 minutes late.If Marigolden Cancels
• One-on-one sessions: You may choose either (a) a full refund of the session fee or (b) a rescheduled session at a mutually agreed date and time.
• Group classes and events: You will receive a full refund of the class or event fee.4. Effective Date & Updates
This Policy is effective as of October 5, 2026. Marigolden may update this Policy at any time and will give clients reasonable notice before changes take effect. Changes apply only to bookings made after the change takes effect.